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The iconic Fortnum & Mason has been a firm fixture in heart of London for over 300 years, where visitors from around the world come in search of its exquisite range of gifts, hampers, food and tea. Fortnum's go to great lengths to provide exceptional products and services, and the introduction of Microsoft Dynamics 365 is supporting its ambitious plans for the future. The platform has had a transformational effect on all areas of the business, most notably its ability to connect with its customers. Watch the video to learn more about their success story.